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How to Become an Effective ISO Management Team Member

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QSE: 27+ Years of Experience in Consulting, Auditing, & Training

What is an ISO Management Team?

What is an ISO Management Team?

A management team in an ISO certified firm consists of policy makers and process owners who team up together to make policies, directives, and actions, and make the Quality Management System (QMS) an effective tool to manage all processes in the work area and ensure continual development in all spheres of operation. The ISO standard emphasizes the need for team work and the involvement of all concerned to make the whole Quality Management System a vibrant, dynamic, and comprehensive tool which encompasses all processes within the sphere of operations for products or services.

The standard attaches a great importance to the function of Management Review of the Quality Management System and periodic verification of its efficacy and effectiveness of the QMS.

The standard is very descriptive about the Management Review and stresses Seven Trends to be monitored and reviewed. The standard intends that Management Review covers all aspects of the standard and the actions required to ensure that the QMS is effective and is contributing to continual improvement in the operation of any facility.

The Seven Trends to be monitored by this Management Committee are listed in the standard at element 9.3.2 c, and they are:

  1. Customer Satisfaction and Feedback from relevant interested parties
  2. The extent to which the Quality Objectives have been met
  3. Process performances and conformity of products and services
  4. Nonconformities and corrective actions
  5. Monitoring and Measurement results
  6. Audit results
  7. Performance of External Providers (suppliers)

The major objectives of this training course:

  • Demonstrate how the management team is to be formed
  • Explain the roles and responsibilities of the ISO management team
  • Explain what should be monitored and reviewed, the frequency of the meeting, and why
  • Ensure that members of the team understand the need for their contribution in the team meetings
  • Teach methods to make the QMS an effective tool
  • Teach methods to measure the efficacy and adequacy of the QMS
  • Teach all members to develop a useful format to list all the requirements of the standard in a single format
  • Teach on methods to enable the management team to conduct a data driven, evidence-based system
  • Provides the methods on how inputs can be gathered for the Management Review team
  • Explain who should be responsible for inputs and how that can be presented
  • Explain how the inputs can be reviewed in a systematic and structured way and also the methods to record the outcome of the meetings
  • Explain how action items emerging from the meeting can be recorded and monitoreduntil they are completed, thus completing the loop.
  • Management Representatives for Quality Assurance
  • Potential members of Management System Review Team
  • Potential Internal Auditors
  • Compliance Managers
  • Quality Assurance Managers
  • Process Owners
  • Students willing to get work as Quality personnel
  • Working knowledge of standards is desirable but not essential
  • Knowledge about processes within the plant for which they want to train to create documentation
  • Knowledge about all activities within the facility that affects QMS
  • Students with academic interest must have working knowledge about how systems and processes work in any facility they have the interest in.
  • Samples of Evidence of conformity table
  • Sample of Management Review Format
  • Sample of Action Item Log
  • Student Workbook
  • Samples of Documented Procedures
  • Training Program overview
  • Quality Management System requirements
  • Quality Management principles
  • Evidence of Conformity Table
  • Management Review format
  • Management Review inputs
  • Management Review outputs
  • Recording of Trends in Data
  • Elements of Management Review
  • Methods of Monitoring and Recording
  • Methods to create evidence of the Monitoring of Nonconformities
  • Evidence of Corrective Actions
  • Management Review Team Action Items Log
  • This 2-day course involves state of the art audio visual presentation
  • Training through hands-on exercises and quiz at the end of each day
  • The course is interactive and provides for a questions & answers session each day
  • At the end of the course, participants will have an opportunity to create sample documentation for Management Review
  • Methods to record Action Items and Action Items Log
  • Participants get required training in creating documentation for Management Review.
  • Participants will get a certificate of attending the training.
  • Participants will learn the methods for creating evidence-based, data-driven management inputs.
  • Participants understand the challenges in measuring the efficacy and adequacy of the QMS.
  • Participants will learn the methods to record and monitor Management Review Action Items.
  • Once trained, participants understand the essential elements of Management Review.
  • Participants are ready to create data-driven, evidence-based inputs for Management Review.
  • Participants learn the techniques of recording and monitoring Management Review outputs.
  • Participants become effective contributors to an ISO Management Team.
  • Cost saving by avoiding external help
  • Students have another feather to their resume, which may help them find a career.
  • It is rare to find any course dealing exclusively with items required for Management Review. This is possible at QSE because of the vast experience of the trainer.
  • This documentation by QSE is unique, comprehensive, one-level, simplified. and easy to implement.
  • The Documentation developed by QSE is evidence-focused, data-driven, very adaptable, and simple.
  • The Management Review format can be developed for any standard, and additional features required for additional standards can be easily integrated into the developed format.
  • This intensive, two-day course presents an in-depth explanation of Management Team Review techniques.
  • This course is designed and conducted by the trainer with over 40 years of experience in practicing and teaching management systems.
  • The course will detail the format required to cover all elements of the standard. This system is not available elsewhere.
  • The unique course will help participants understand the differences in the items required for review and the trends to be monitored.
  • QSE has a unique feature not covered in many other training programs: the detailed explanation of the need to create evidence-based system and the methods to satisfy the auditors with data and documentation.
  • QSE provides an opportunity for hands-on experience to use the developed formats for regular use.
  • The trainer provides feedback about hands-on exercises and provides tips to help participants avoid pitfalls during the creation of documentation at their facilities.
  • Fee: $1195 USD
  • Two days of instruction, discussion, and assignments
  • Tuition covers student materials, lunch, and refreshments
  • For 2-day classes, the regular rate is $1195 per participant.
  • “Anytime Group” of 3 or more, get a discount of $100 per person.
  • Register 60 days ahead and receive a $75 discount.
  • Register 30 days ahead and receive a $50 discount.

Please follow the link below to be directed to the Training Calendar and choose the course. You may fill in the admission form and pay the fees online to be enrolled in the course. 


Please call (770) 518-9967 for the discounts mentioned above. If you would like to request a proposal for our services at your location, please submit a Proposal Request.


Frequently Asked Questions​

The trainer is a person who won several awards as a good speaker and has over 42 years of Quality experience and is an experienced lead auditor.

He is a member of ISO/TC 176 and ISO/TC 207, the technical committees responsible for writing the standards.

Training can be done in one day, but the second day is added as a unique feature from QSE wherein participants will have the chance to put the theory they learned into practice to understand the theory better.

QSE has assisted over 700 facilities in the USA with this documentation. There has never been a problem. Yet if the auditors of certification bodies do not understand the documentation, QSE will take the responsibility of proving to certification body the veracity and adequacy of single-level documentation.

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Bhaskar Kotte

Baskar Kotte

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