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What are Excellence Tools?
Excellence tools are defined as the techniques and methods used to excel in work. In other words, to create a world class enterprise whose goods, services, and processes are ranked by customers and industry experts to be among the best of the best. This designation denotes standard-setting excellence in terms of design, performance, quality, customer satisfaction, and value when compared with all similar items from anywhere in the world.
A philosophy of the workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in an organization. The process involves focusing on customers’ needs, keeping employees positive and empowered, and continually improving the current activities in the workplace.
Operational Excellence lays its main emphasis on the need to continually improve through the promotion of a stronger teamwork atmosphere. Continuous Improvement is not only biased toward improving human resource quality, but it is also involved with standard improvement processes. It acts as the framework and guidelines for safety and quality improvements for employees and customers, leading the way toward a business or a company becoming a better enterprise.
Some of the excellence tools that we use to ensure operational excellence include: Lean Six Sigma, design, and innovation to achieve bottom-line improvement which can apply to businesses in all industries. With strategic planning and adherence to our unique excellence tools, we can guarantee that you will achieve a competitive edge, improve your bottom-line, and become insensitive to constantly changing market fluctuations. In today’s environment, optimizing existing activities is critical, and by implementing operational excellence, you will be able to achieve sustainable results.
Process is defined as: A sequence of interdependent and linked procedures which, at every stage, consume one or more resources (employee time, energy, machines, money, etc.) to convert inputs (data, material, parts, etc.) into outputs. These outputs then serve as inputs for the next stage until a known goal or result is reached.
Process excellence is the method by which the output could be maximized with minimum input, thus maximizing the efficiency of the processes. A company is continually streamlining its processes to increase their efficiency by improving their design, bringing in creativity, strengthening its teamwork, mitigating risks in operations, continually monitoring adherence to customer requirements, and implementing better tools and approaches for continual improvement.
Process Excellence could be Business Process Excellence or Manufacturing Process Excellence, Purchasing Process Excellence or Customer Satisfaction Excellence, or, for that matter, excellence in any or all processes between “Quote to Cash” in any organization.
By incorporating proven quality management strategies in our program, the Bottom Line Improvement program guarantees 15% bottom line improvement from the established baseline performance of your profits. The program addresses issues concerning critical areas of your business which are considered high risk and have grave impact on your cost. These issues are:
- project life cycle
- recouping investment
- product segmentation
- capital demands
- competitive costing
By properly implementing the Bottom Line Improvement program, organizations can also manage changes brought by different factors essential to the growth of your company profits.
The Bottom Line Improvement program is a 12-month project that guarantees savings and higher quality in production. By implementing the Bottom Line Improvement program, you can easily measure profits by projects and have objective controls in determining milestones and areas of improvement. This results in improved strategy and increased productivity and cost reduction.
Lean is a managerial concept that results in the eradication of seven kinds of wastes that are classified as defects. These wastes that are classified as defects include:
- over processing
This managerial concept also includes the provision of goods and services at a rate of 3.4 defects per million opportunities (DPMO). The training for this managerial concept is provided through the belt based training system. The belt personnel are designated as: white belts, yellow belts, green belts, black belts and master black belts.
Six Sigma could best be described as quality that strives for near perfection. It serves as a disciplined, data-driven approach and methodology for eliminating defects (driven toward six standard deviations between the mean and the nearest specifications limit) in any process within an organization. The processes can range from manufacturing to transactional and from product to service delivery. It is the implementation of a measurement based strategy with the purpose of improvement and variation reduction through the application of the Six Sigma improvement project. The Six Sigma Certification is a confirmation of an individual’s capabilities with respect to specific competencies. Like any other certification, this certification indicates that an individual has completed the necessary requirements from the company granting the certification. The certification on its own however does not summarize the worth of a true quality professional.
Operational Excellence involves an unleashing of entrepreneurship within a business or organization by identifying the best practices for achieving efficiencies and scaling them up where appropriate, improvement and change of management, problem solving skills to be able to alter direction when needed, and eradication of over-consulting within businesses and organizations which may become a pitfall especially where it affects speed of information.
Customer satisfaction is the state of mind that customers feel about a company when their expectations have been met or exceeded over the lifetime of the product or service. The ultimate goal of achieving customer satisfaction is company loyalty and product repurchase. Customer certification serves as a means through which a company’s products or services meet or exceed customer expectations based on many aspects. These aspects often reflect many features of the company’s business activities including: actual product, service, and how the company operates in the global business arena. It is determined by an overall psychological evaluation that is a based on a customer’s lifetime of product and service experience.
Statistical problem solving is the art of solving quality problems using statistical quality control to achieve quality production, management, and control. It uses specific tools that help companies and organizations make the right quality decisions. During this process, quality problems are identified in the production process as well as in the product itself.
Statistical problem solving does involve Statistical Process Control (SPC) which is a random sample inspection of the output from a process and determines the ultimate decision as to whether the process is producing products with characteristics that fall within a predetermined range. It serves as a means through which acceptance sampling is done in the process of randomly inspecting a sample of goods and then deciding whether to accept the entire lot based on the results. Ultimately, it determines whether a batch of goods should be accepted or rejected.
Most management gurus advocate that the operational process management is through management of “5Ms”. The five Ms stand for Man, Money, Materials, Methods, and Machine.
Total Productive Maintenance is yet another tool for maximizing productivity and minimize losses in any industry by improving efficiency of the machine. If all eight pillars of TPM are judiciously managed, then all 5Ms of management can be taken care of.
Sustainability deals with maintaining the Earth’s scarce resources through the responsible use of these resources. In order to get the most out of natural resources with the least amount of damage to the environment, it is necessary to reduce, reuse, and recycle. By reducing the amount of pollution your company creates, we gain the ability to preserve the land naturally as it is and provide resources for generations to come. By reusing resources, your company can not only help protect natural resources, but also save money by reducing costs associated with harvesting new resources. By recycling, your company can protect resources, cut costs, and even profit by selling your recycled materials to other companies. Having a sustainability initiative for your company will not only benefit your company financially but will also show that your company cares about all your customers and their concerns about maintaining the environment.
- Packaging-related sustainability certifications (ISO 14001, COC, FSC, and SFI)
- 3R: Renewable, Recyclable, & Reusable
- Use the environment without reducing the capacity of the environment
- Align customer requirement with sustainability
Frequently Asked Questions
Excellence Tools can be equally pursued by a group of personnel with a diversity of experience and a Management Review team that has been formed to assist the Senior Leadership team and function as liaison between senior leadership, faculty, and staff throughout the organization.
- Reduction of operating costs, improvement in financial performance, and higher customer satisfaction
- Improved quality in production and margin profits
- Higher competitiveness to achieve greater market share
- Cost-effective skills management and employee retention practices
- Maximized investments in supply management chain critical to product distribution
- Cultivates a philosophy within an organization that is fully geared toward meeting the needs and expectations of the customers
- Every part of an organization or company is important, and, therefore, statistical problem solving ensures that all parts of an organization are covered and issues are taken care of to ensure success for the company or organization.
- Every person in the company is very important for the success of the organization, and statistical problem solving ensures that every person is included in the efforts of trying to bring success to an organization or company.
- Statistical problem solving ensures the examination of all costs which are related to quality and that things are gotten right the first time, thus ensuring the designing of quality rather than inspecting it. Statistical problem solving brings about the development of systems and procedures which support quality and improvement.
- Helps organizations and businesses to move away from the focus of quality being strictly operations and tries to refocus upon the whole organization as a unit of quality.
- Helps organizations and businesses to screen out defects on products before the customer notices them.
- Widens the responsibility to include functions other than direct operations.
- Recognize quality as a societal issue as well as an organizational one.